Many companies face the constant challenge of retaining customers and avoiding constant repeat attrition, but achieving a churn rate of just 1% is a remarkable achievement.
eKyte is a Platform for Digital Marketing Management, using the SaaS model, that is, monthly subscription. The marketing platform guides and accelerates company or agency marketing teams to plan, produce and optimize campaigns. It delivers more productivity for the team and results for the campaigns, in other words, it acts directly on ROI. But developing the complete cycle is a challenge for adopting the tool, which requires excellence in service and product.
Specialized and experienced onboarding team
It is important to highlight that this achievement does not happen overnight, it is a construction that in our case took 5 years to reach a level that we believe to be the lowest possible. Some level of churn is necessary and inevitable. as companies change or close.
A dedicated and highly Belgium WhatsApp Number Data qualified onboarding team plays a key role in customer retention. Our experienced experts help customers make the most of our platform from day one, ensuring they understand all available features and benefits.
While the onboarding team works in a personalized way, to support basic learning, we offer recorded online training. Training can be carried out according to the role of each professional, saving time, which is the most valuable asset.
Service through various channels, including WhatsApp groups
Offering support through a variety of channels, including WhatsApp groups, makes it easier for customers to access help and resolve queries quickly and efficiently. This omnichannel approach creates a positive experience for customers and strengthens their relationship with the company.
The product also has a user manual to explain each available routine and process, as well as a set of FAQs created based on the main questions reported.
When it comes to a demand Cambodia WhatsApp Number List for evolution or correction, regardless of the channel that initiated the conversation. A ticket is generated to register and allow monitoring of the demand. From this moment on, the entire process can be handled by email, or by the customer on eKyte. This same tool, Service Control, is available in the product for marketing teams.